Pharmaceutical Market Europe • March 2026 • 13
HEALTHCARE
Collaboration in partnership takes effort, patience and sometimes difficult conversations
I think nearly all those I speak with in our sector, whatever their role or discipline and wherever they work, is saying similar things about 2026 – we are feeling slightly more positive, but there are definitely some strong headwinds out there. This is probably not surprising, as the environment we are operating in is faster, noisier, more regulated and more complex than ever. Innovation is accelerating, budgets are tightening, expectations are rising and all stakeholders – from procurement to the patient – has more pressure on them than they did even a few years ago. So, the title of this article is not just a homage to the 20th anniversary year of High School Musical, it is a statement of intent. We are all in this together and now, more than ever, we need to work together, in partnership, to face the business challenges of today and those that lie ahead.
For many years the Healthcare Communications Association has been using the phrase ‘Together For Better’ as a statement of our professional association’s strategy to be the umbrella bringing together all the key stakeholders within the business of healthcare marketing and communications. In doing that, it’s still important to create safe spaces for stakeholders to network and discuss just among their peers. However, being under the auspices of the same organisation also allows those different stakeholders to easily engage with each other to create a shared understanding of each other’s challenges and support the constructive development of solutions. When we truly embrace that ‘together’ mindset, I think there are no barriers to what can be achieved.
As partners working together, there are some valuable insights to consider. Let’s start with procurement. These teams often get painted as the ‘cost cutters’, but anyone who’s worked with great procurement partners knows they’re actually the guardians of value. They’re looking at risk, consistency, sustainability and long-term outcomes in a way most of us simply don’t do. One of the significant problems is that procurement is often brought in too late. If they are looped in early, they are such valuable enablers. They help shape smarter scopes, push for greater clarity and keep everyone aligned on what ‘good’ actually looks like. That early alignment supports everything downstream being more efficient, more affordable and more creative.
Agencies help support the strategic thinking and provide the storytelling. They help translate the complex science into audience-specific messaging and deliver that messaging in a way that changes behaviours. Agencies can provide the bridge between aspiration and execution, but sometimes these partners don’t receive the transparency they deserve. If agencies don’t know the business plan, pressures and full insights behind a project – including things like compliance worries, or internal politics – they can be working in a vacuum. Missing information can lead to a missed opportunity or misdirection, which is frustrating for everyone and detrimental to overall goals. However, as true partners, not vendors, they can understand the ‘why’, not just the ‘what’, and that’s when the best work is delivered.
Marketers and Medical Affairs professionals, the business partners, might be considered the conductors. They are the translators, the risk managers, the medical or brand strategy guardians, the planners and sometimes the peacekeepers. They’re balancing innovation with compliance, creativity with cost, bold ideas with strict guard rails. They know the vision, but they’re also the ones who need to manage and translate the input from medical, legal, regulatory and senior leadership. All those stakeholders themselves need to be engaged, not with a mindset that they are ‘creativity killers’, but as essential partners to ensure outputs fulfil all the necessary requirements. Through strong two-way communication with all the other stakeholders, these business partners can provide the strength of direction and balance that leads to success.
In being ‘Together For Better’, we need to not just be internally focused. Our partnership triangle of procurement, business partner and agency, may define our commercial relationships, but we also need to consider our purpose – to improve the lives of patients. We can’t build meaningful, patient-centric solutions without involving patients. Not in a tokenistic, checkbox way, but as co-creators in the process. As a focus of the patient voice, health charities are therefore important voices in a ‘Together For Better’ philosophy.
The future of pharma can’t be built in silos. The challenges are too interconnected, the expectations are bigger and the stakes are high. But when we create the right environments to bring everybody together early, openly and often, we can push through those headwinds. More trust. Less friction. More clarity. Challenges addressed. Problems solved. Better outcomes.
But that’s not to say it’s easy. Collaboration in partnership takes effort, patience and sometimes difficult conversations. But still, the only truly successful way forward is ‘Together For Better’.
Mike Dixon is CEO of the Healthcare Communications Association and a communications consultant